As an insurance agent, you're often there for clients in some of their worst moments — which can be inherently stressful.

The real you is who your clients and prospects will connect with. Forget about perfect professionalism and get real to get better results.

You have important professional goals. When your mind becomes distracted by interruptions, however, your productivity and ability to successfully attain those goals is inevitably delayed.

To truly connect with an infinitely varied group of people requires something of you: strong emotional intelligence, or EQ.

In the event of a high-stress situation, the relationship between you and your client could become fragile and emotional, and it’s critically important to continue to deliver service that...

Unfortunately, when it comes to email frequency, there is no magic number. The best you can do is know your client, experiment and find a happy medium.

You may think you need clients, but what you really need are loyalists. Loyalists are customers who are die-hard fans of your company and only your company.

If we are formulating our next thought during that time instead of actively listening to our clients, there’s a lot of information that can be missed.

The appropriate use of rare, handwritten correspondence can solidify your position as someone to do business with.

Just like I know I’m going to order a Big Mac, when your client comes to a meeting, they typically know what insurance products they’re looking to buy.