To truly connect with an infinitely varied group of people requires something of you: strong emotional intelligence, or EQ.

In the event of a high-stress situation, the relationship between you and your client could become fragile and emotional, and it’s critically important to continue to deliver service that...

When rare insurance tales come across your desk, keeping the rarities your clients highlight in mind can actually help you to better cover all of their needs.

Unfortunately, when it comes to email frequency, there is no magic number. The best you can do is know your client, experiment and find a happy medium.

You may think you need clients, but what you really need are loyalists. Loyalists are customers who are die-hard fans of your company and only your company.

As we start a new year, it’s a great time to work on practicing regular optimism. Optimistic attitudes are highly contagious.

If we are formulating our next thought during that time instead of actively listening to our clients, there’s a lot of information that can be missed.

Just like I know I’m going to order a Big Mac, when your client comes to a meeting, they typically know what insurance products they’re looking to buy.

An elevator pitch is NOT a sales pitch. Instead of trying to sell a product, you should try to describe what you do to help others.

Knowing what a day in your client’s life is like will help you to recognize the importance of your role within your agency and your duty to help serve them.